Question 1

What are research peptides?

Accepted Answer

Research peptides are short chains of amino acids used in laboratory research to study biological processes. They are not for human or animal consumption.

Question 2

Are your peptides intended for clinical or therapeutic use?

Accepted Answer

No, our peptides are strictly for research purposes and are not approved for clinical, therapeutic, or diagnostic applications.

Question 3

Do you provide Certificates of Analysis (COA)?

Accepted Answer

Yes, products include supporting documentation such as Certificates of Analysis (COA) when available, detailing purity, composition, and quality control results.

Question 4

What is the typical purity of your peptides?

Accepted Answer

Our peptides are typically synthesized and verified at ≥99% purity for research use. Individual product COAs provide batch-specific results.

Question 5

How are your peptides synthesized?

Accepted Answer

We use solid-phase peptide synthesis (SPPS), a standard research-grade manufacturing method. After synthesis, peptides are purified and evaluated for quality and consistency by an independent ISO/IEC 17025:2017-accredited laboratory, where they undergo multi-panel analysis including purity and content verification, endotoxin screening, heavy metal analysis, and sterility testing.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards. If additional payment options are available, they will appear at checkout.

Question 7

Can I modify or cancel my order?

Accepted Answer

We do not modify orders after they’re submitted and all sales are final. Please double-check your shipping address and order details before placing your order.

Question 8

Are bulk discounts available?

Accepted Answer

Yes—bulk purchasing options may be available depending on the product. Reach out through live support to discuss volume pricing.

Question 9

How fast do you ship orders?

Accepted Answer

Orders are typically processed and shipped within 1–2 business days (excluding holidays and carrier delays). Delivery typically takes 2-4 business days.

Question 10

Do you offer international shipping?

Accepted Answer

At this time, shipping availability depends on checkout eligibility and destination. If international shipping is not available, checkout will restrict options accordingly.

Question 11

How can I track my order?

Accepted Answer

Once shipped, you’ll receive an email with tracking details and shipping updates as soon as your order is processed.

Question 12

What shipping carriers do you use?

Accepted Answer

We use FedEx 2 Day for street addresses (no P.O. Boxes) and USPS Priority Mail for P.O. Box addresses only. The carrier is automatically selected based on the shipping address entered at checkout.

Question 13

What is Certified Package Protection?

Accepted Answer

Certified Package Protection is an optional checkout add-on that provides coverage for qualifying delivery issues such as a package being lost, damaged, or stolen while in transit. Protection must be selected at checkout and cannot be added after an order is placed.

Question 14

What happens if I don’t select Certified Package Protection?

Accepted Answer

If Certified Package Protection is not selected at checkout, the customer assumes responsibility for delivery risk once the carrier marks the package as delivered. We strongly recommend using a secure delivery address.

Question 15

How do I report a package protection issue?

Accepted Answer

Please use the live support option on the site with your order number, tracking number, and a brief description of the issue. If the item arrived damaged, include clear photos of the box and product.

Question 16

What to do if my package isn't moving?

Accepted Answer

If your package hasn't moved from one location to the next in 7 days, please use the live support option on the site for assistance.

Question 17

Can I add Certified Package Protection after placing an order?

Accepted Answer

No. Certified Package Protection must be selected during checkout and cannot be added after an order is placed.

Question 18

What if my product arrives damaged?

Accepted Answer

If your item arrives damaged, please use the live support option promptly with your order number and clear photos of the packaging and product so we can assist.

Question 19

What is your return policy?

Accepted Answer

All sales are final. Due to the nature of research products, we do not accept returns or offer refunds.

Question 20

How should I store my peptides?

Accepted Answer

For stability, store peptides in a cool, dry, and dark environment. Many research labs store lyophilized peptides at -20°C. Always follow any product-specific storage guidance.

Question 21

What solvents should I use to dissolve peptides?

Accepted Answer

Solvent choice depends on the peptide. Common options in research settings include sterile water, dilute acetic acid, or DMSO. Consult relevant research and handle solvents using appropriate lab safety procedures.

Question 22

How long do peptides remain stable?

Accepted Answer

Lyophilized peptides can remain stable for months to years when stored properly (often at -20°C in a dry environment). Once reconstituted, stability depends on the compound and conditions; many labs use reconstituted solutions promptly and minimize freeze–thaw cycles.

Question 23

Can peptides degrade over time?

Accepted Answer

Yes. Peptides may degrade due to moisture, heat, light, oxidation, or repeated freeze–thaw cycles. Proper storage and careful handling help reduce degradation.

Question 24

Do your peptides undergo quality testing?

Accepted Answer

Yes. Each peptide undergoes multi-panel laboratory testing to assess purity and content, along with endotoxin screening, heavy metal analysis, and sterility testing.

Question 25

Are your peptides legal to purchase?

Accepted Answer

Products are offered for research use only. It is your responsibility to comply with all applicable local, state, and federal regulations.

Question 26

Do I need a license to purchase your peptides?

Accepted Answer

No license is typically required for purchase; however, buyers must confirm products are for research purposes only.

Question 27

How do I contact customer support?

Accepted Answer

You can reach support through the live support option on the website when available.

Question 28

Do you offer wholesale accounts?

Accepted Answer

Yes. Reach out through live support to discuss wholesale eligibility and pricing.

Question 29

Do you offer gift cards or store credit?

Accepted Answer

At this time, we do not offer gift cards or store credit.

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Your First Order

Frequently asked
questions

General Information

What are research peptides?

Are your peptides intended for clinical or therapeutic use?

Do you provide Certificates of Analysis (COA)?

What is the typical purity of your peptides?

How are your peptides synthesized?

Ordering & Payment

What payment methods do you accept?

Can I modify or cancel my order?

Are bulk discounts available?

Shipping & Returns

How fast do you ship orders?

Do you offer international shipping?

How can I track my order?

What shipping carriers do you use?

What is Certified Package Protection?

What happens if I don’t select Certified Package Protection?

How do I report a package protection issue?

What to do if my package isn't moving?

Can I add Certified Package Protection after placing an order?

What if my product arrives damaged?

What is your return policy?

Storage & Handling

How should I store my peptides?

What solvents should I use to dissolve peptides?

How long do peptides remain stable?

Can peptides degrade over time?

Technical & Compliance

Do your peptides undergo quality testing?

Are your peptides legal to purchase?

Do I need a license to purchase your peptides?

Miscellaneous

How do I contact customer support?

Do you offer wholesale accounts?

Do you offer gift cards or store credit?

Certified-Pep

Sign Up Below for 20% Off Your First Order

Frequently askedquestions

What are research peptides?

Are your peptides intended for clinical or therapeutic use?

Do you provide Certificates of Analysis (COA)?

What is the typical purity of your peptides?

How are your peptides synthesized?

What payment methods do you accept?

Can I modify or cancel my order?

Are bulk discounts available?

How fast do you ship orders?

Do you offer international shipping?

How can I track my order?

What shipping carriers do you use?

What is Certified Package Protection?

What happens if I don’t select Certified Package Protection?

How do I report a package protection issue?

What to do if my package isn't moving?

Can I add Certified Package Protection after placing an order?

What if my product arrives damaged?

What is your return policy?

How should I store my peptides?

What solvents should I use to dissolve peptides?

How long do peptides remain stable?

Can peptides degrade over time?

Do your peptides undergo quality testing?

Are your peptides legal to purchase?

Do I need a license to purchase your peptides?

How do I contact customer support?

Do you offer wholesale accounts?

Do you offer gift cards or store credit?

Sign Up Below for 20% Off
Your First Order

Frequently asked
questions